Terms and Conditions
Effective Date: March 07, 2025
Welcome to EF Compass Coaching! These Terms & Conditions (“Terms”) outline the rules and regulations for the use of our coaching services. By engaging with us for coaching services, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our services.
1. Scope of Services
EF Compass Coaching provides executive function coaching, academic coaching, ADHD coaching, and parent coaching. Our services are designed to support students in achieving academic success, developing critical life skills, and managing challenges. Coaching sessions are personalized to each individual’s needs, and clients must commit to ongoing sessions as per the agreed schedule.
2. Payment Terms
Session Fees: Coaching sessions are billed bi-weekly (every two weeks) on Mondays.
Rates: Each coaching service (Executive Function, Academic, ADHD, and Parent Coaching) is billed at a per-session rate of $140.00 per session.
Registration & Assessment Fees: A non-refundable registration and assessment fee of $180.00 is required to begin the coaching process. This fee includes reviewing any relevant documents and assessments.
Billing In Advance: Sessions are billed in advance for the upcoming two-week period.
Additional Services: Any additional services requested by the client, such as extra sessions, or other services, will be billed at a rate of $140.00 per hour.
Payment Methods: Payments for coaching services are processed through Stripe via TutorBird and can be made using credit cards, debit cards, and ACH payments.
3. Cancellations and Refunds
Cancellations: Clients must cancel a session at least 24 hours in advance through the student or parent portal to avoid being charged for the session. Failure to cancel within this time frame will result in a full charge for the session.
Non-Refundable Payments: All payments, including registration, assessment, and session fees, are non-refundable.
Termination of Services: If you wish to discontinue services, you must provide a two-week notice. You will only be charged for the sessions you have attended, including those scheduled during the two-week notice period. Any future scheduled auto-payments for upcoming sessions will be canceled.
4. Client Responsibilities
Commitment: Coaching requires a weekly commitment. You agree to attend scheduled sessions and complete any assigned tasks or homework between sessions.
Communication: Communication with us should primarily be conducted via email. We will respond to all inquiries as soon as possible, typically within 24 hours.
Punctuality: Sessions will begin and end on time. If you are late to a session, it will still end at the scheduled time.
5. Liability & Disclaimer Our coaching services are intended for educational and developmental purposes. We do not provide medical, psychological, or therapeutic services. By participating in coaching, you acknowledge that EF Compass Coaching is not responsible for any academic or personal outcomes, decisions, or actions taken based on the advice provided during coaching sessions.
6. Confidentiality
We respect the privacy and confidentiality of our clients. All information shared during coaching sessions will remain confidential, except where required by law.
7. Force Majeure
In the event of unforeseen circumstances beyond our control, such as natural disasters, illness, or other emergencies, we may need to reschedule or cancel coaching sessions. We will notify you as soon as possible and make every effort to accommodate rescheduling.
8. Amendments
We reserve the right to modify or amend these Terms and Conditions at any time. Clients will be notified of any changes, and continued use of our services will constitute acceptance of those changes.
9. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the state or region where EF Compass Coaching is based. Any disputes arising under or in connection with these Terms will be resolved within the jurisdiction of the appropriate courts in that area.
10. Contact Information
For any questions or concerns related to these Terms & Conditions, or to contact us about your coaching services, please email us at michelle@efcompasscoaching.com. By engaging with EF Compass Coaching and utilizing our services, you acknowledge that you have read, understood, and agree to these Terms & Conditions.